x Nav ran as fast as he could
[[ never look back ]]
Friday, June 3, 2011
sometimes, when you wake up on the wrong side of the bed, or you just seem to have a very unpleasant day, you suddenly feel all the negativity in you taking over your now weakening mind.
many days have i pondered over the fact that what if i had done something differently. was reading some other blogs, and a few of them really shared a light on why those people act a certain way or why they turn out to be messed up. it's easy to judge. it's easy to point. i saw this girl the other day, pissed off at her group for she couldn't take it any more. and i could tell she was holding it in for very long, for she was tearing up and just, letting it all go on her group mates. i didn't know what was the problem, and i don't care. the thing is that, i feel that we should always make a point to see where one came from and why he happens to be 'different' from the rest. some people act so 'differently' or want stuff to be done 'differently' that we think that he's seen too many movies and wants life to go like the movies. people say, it's just a movie after all. but we fail to understand is that movies were inspired by real life events.
today, couldn't complete my sets of training. just felt weird running today. breathing was so, how can i put this, unusual? i pushed on, but my breathing was like so weird. my body could take it. my heart wasn't dying for that moment. but, i just had to give up on the third and final set and walk the walk of shame. sat down and wondered, damn what's going on? i shook it off. not a good day to run, i told someone. yeah, it wasn't a good day. it wasn't a good week as a matter of fact. having to deal with...
holidays start from today. (i have to not really talk about it.) so probably the things occupying my time this 4 weeks would be, work, training, scouts camp (for two days only and yeah, it's going to be one heck of a weird camp) and also erm, nothing much else much really. oh and not to forget, hangover part 2. i can't wait. but heard it didn't get good reviews. i can pretty much understand why but i just hope that i'm not too disappointed cause i left watching that show, eager for way more in the sequel. yeah, and probably hitting the clubs next friday. zirca anyone? and bbq outing on the 18th. so my holidays are pretty much set.
so tomorrow's work. another hard, long, tiring, shitty day, having to deal with customers who don't understand english ("Ma'am, if you don't understand simple english like vouchers are not accepted on public holidays, how do you want me to help you?") and trying to hint to customers that we are not a charity organisation, giving away free food and free smiles just because they are hungry and needy. one for one deals now on. that's going to be more headache. i wish i had a little more money in the bank balance for me to enjoy but, have to save up for a rainy day, like if next week i have to buy more drinks, i have to have that extra change in my pocket. dammit, my credit this month is like 100 bucks more than previous months. shit. financially screwed. and talking about finance, i hope i can get tutored well for my financing module's mid-session test.
yeah, i'm still having a pretty off week. and i guess that at work, i'm going to inevitably be a little down in the dumps and put on a pissed off face everywhere i go, giving the customers and possibly the kitchen staff the finger right to their face. or i could slap the wuss out of me and get a life.
people say i'm emo. emo is short for being emotional. unfortunately, i'm empty inside. how can i be emo?
x Nav ran as fast as he could
[[ never look back ]]
Wednesday, June 1, 2011
"customer is always right. customer is your boss. the customer who comes in, they are the ones who are paying your salaries. without them, who wants to pay you. we need sales, therefore we need more customers that's why we do all these promotions. we need to have good service. at the end of the day, we are still in the service line"
at the end of the day, we are a business. and businesses run. a business that runs in the service line, is using that a tool to make even more money. make them happy to make more money? i mean, sign me up. who doesn't want that. but apparently nowadays, many places that run in the service line, in my opinion tends to be confused of what it should do. the most common phrase you hear from businesses and all are "customers are becoming more demanding". no. customers are becoming smarter. ever since they've realised they've been targets of fear from the people up top, they found out that it works. fear works. so why not be a little more 'angry' when talking to service staff when wanting some their way. if the service staff don't do what they say or don't give them anything free or don't waive the service charge, they'll forever stop patronising that chain of stores. but of course, that's not really true. i've had customers said that to me many times, but most of them, i've seen them come back. but of course i'm not saying that most customers don't give a fuck and just like to lie out of their asses. it's just a small bunch. and of course, even that small bunch is important, as analyst and biziness people will tell you.
now the thing is that business are too afraid to say no. in the fear of not losing a customer, we tend to bow our heads and try to do by their bidding. more sauce? no problem sir. one more lychee, yes maam. change this to that while putting it separately on two different plates and you want to split the table? no problem maam. why not we just say no - period. you want more sauce? fuck you.
of course, we have to be polite. and that's where the service line philosophy kicks in. it always beckons the question, how do you say 'no' in the most beautiful manner? that's the challenge of the service line. we don't have to entertain ourselves to the shittiest of requests. customers aren't the boss. that's a wrong thing to think. the thing is people rarely have a clue of what they want, and thus if you let someone without a clue be the boss, you're pretty much fucked. and as well, customers tend to get complacent and try to push their luck each visit. and the most we ca do from then, cause we certainly can't change our minds all of a sudden, is to just bow our heads, smile and give him the thumbs up and say no problem.
that's the problem. we are too kind. customers are to wait. are to wait patiently. are to abide by the rules that are presented to them. they are to welcome no's from the staff. and most certainly, they are not gonna be bitches. after all, good food should be celebrated in all it's full glory that was meant to be by the people who made them. so shut up and enjoy it. and if you don't enjoy it, order something else. not everyone likes peanut butter. so don't say, "erm, i don't want peanut butter, can i have vanilla?"
but of course, as much as the staff would like to say "hell no, you're not getting any vanilla you bitch", they have to say with tact and a little bit of beauty. "ahh, ma'am, maybe if you don't like peanut butter, maybe you shouldn't order the peanut butter chocolate frappe? maybe go for the vanilla dream frappe instead, since i'm guessing you like vanilla."
yeah, that way everyone is please. everyone is happy. and in the future, noone will ever once again ask for more sauce for their pasta.
x Nav ran as fast as he could
[[ never look back ]]